Boston: Inspectional Services COVID-19 update

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To mitigate the spread of COVID-19, we encourage applicants to utilize our online system when applying for or checking the status of a permit, certificate, or license. To better address your needs we have modified and streamlined the services listed below, in addition to providing improved contact information.

Affidavits (Fire Escapes, Swimming Pools, Roof Decks, and Facades)

If you have an inquiry or would like to submit an affidavit for a Swimming Pool, Roof Deck, Fire Escape/Fire Balcony, or Facade, email us (for Swimming Pools or Roof Decks) or download the application (Fire Escape/Fire Balcony or Facade) and email the completed form to ISDAffidavits@boston.gov or call 617-961-3076

Board of Appeal

Applicants requesting relief from the zoning or building code, or anyone inquiring about upcoming hearings, should send an email to ISDBoardOfAppeal@boston.gov or call 617-635-4775

Building Division - Permits
  • Check your Permit Status - To check the status of pending permits please visit our permit portal.  To check the status of issued permits visit our Permit Finder website: Permit Finder Portal
  • Look up Historic Documents - Historical permits can be found at the Lookup Historic Documents portal
  • Apply for an Online Permit - Submit an application for Alteration/Long Form, Amendment, Use of Premise, Short Form, Electrical, Gas, and Plumbing permits via our Online Permitting Portal  
  • Applying for a Permit Not Available Online - To apply for a Sheet Metal, Trench, or Sprinkler permit, please download the permit application (Sheet Metal, Trench, Sprinkler), and submit the completed application along with your Workers' Compensation Insurance Affidavit, COVID-19 Safety Affidavit, COVID-19 Safety Plan and a copy of your builders license to ISDPermits@boston.gov. We will contact you regarding the next steps. For related questions, please email ISDPermits@boston.gov or call 617-961-3424
  • Questions About Permits at the "Intake Stage" - If your permit is in "Intake" (aka Counter #1) and you need assistance, please contact us at ISDPermits@boston.gov or 617-961-3424 (https://www.boston.gov/news/tel:617-961-3424)
  • Questions About Permits at the "Inspection Review Stage" - If your permit is in the "inspection review stage and you need assistance, please contact the appropriate inspector (https://www.boston.gov/departments/inspectional-services/inspectional-services-contacts). You can also email ISDBuildingInspection@boston.gov , ISDMechanicalInspection@boston.gov, ISDElectricalInspection@boston.gov  or call 617-961-3289 (https://www.boston.gov/news/tel:617-961-3289)
  • Plan Drop Off/Pickup - Applicants looking to drop off plans or consult with a plan review staff member can email  ISDPZreview@boston.gov or call 617-635-5312 (https://www.boston.gov/news/tel:617-635-5312)
  • Off-Hour Work Permits - To apply for an Off-Hour permit to work outside of the normal construction hours, please send a completed Off-Hour Permit Application (https://www.boston.gov/sites/default/files/file/2020/06/offhourspermit_0.pdf) via email to ISDOffHourInspection@boston.gov. Once received we will contact you regarding the next steps
Building Division - Inspections
  • Request a Buildings and Structures Inspection - To schedule a building, electrical or mechanical inspection please contact the appropriate ward inspector (https://www.boston.gov/departments/inspectional-services/inspectional-services-contacts), or reach out to the appropriate group email address: ISDBuildingInspection@boston.gov , ISDMechanicalInspection@boston.gov, ISDElectricalInspection@boston.gov  or call 617-961-3289 (https://www.boston.gov/news/tel:617-961-3289)
  • Off Hour Inspection Requests - To request an "Off-Hour" inspection from a Building, Electrical or Mechanical inspector, please send a completed Off-Hour Inspection Application (https://www.boston.gov/sites/default/files/file/2020/07/Off%20Hour%20Inspection%20Request_0.pdf) to ISDOffHourInspection@boston.gov, if it is approved, you will be instructed to pay the fee of $250 online, then the inspection will be scheduled.
Building Division - Builders License Renewals
  • City of Boston Building License Renewal - To renew your builders license or apply for a new license, please send an email to lisa.paige@boston.gov or call 617-961-3225 (https://www.boston.gov/news/tel:617-961-3225)
Certificates of Inspections and Certificates of Occupancy

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Download the Checklist (http://documents.boston.gov/images_documents/WHEN%20TO%20APPLY%20FOR%20A%20CO_tcm3-36230.pdf) and/or Application (http://documents.boston.gov/images_documents/APPLICATION%20FOR%20USE%20%26%20OCCUPANCY_tcm3-36229.pdf) for a Certificate of Occupancy. If you have an inquiry or would like to submit an application related to a Certificate of Occupancy, or if you need assistance regarding a certificate of inspections, please call 617-961-3223 (https://www.boston.gov/news/tel:617-961-3223) or 617-961-3401 (https://www.boston.gov/news/tel:617-961-3401)

Commissioner's Office

If you have an inquiry or would like to reach the Commissioner send an email to ISDCommissioner@boston.gov or call 617-961-3434 (https://www.boston.gov/news/tel:617-961-3434)

Constituent Services

If you have a complaint regarding illegal rooming homes, hoarding or construction projects not in compliance with the City's COVID-19 Construction Safety Protocols, please contact jessica.thomas@boston.gov, flavio.daveiga@boston.gov or call 617-504-2392 (https://www.boston.gov/news/tel:617-504-2392)

Environmental Sanitation Division

Site Cleanliness Applications (http://documents.boston.gov/images_documents/isd%20site%20cleanliness_tcm3-16946.pdf) can be completed, signed, and emailed to the department for processing.  Questions and/or applications can be sent to ISDenvironmental@boston.gov or call 617-961-3422 (https://www.boston.gov/news/tel:617-961-3422)

Health Division

All in-person plan reviews have been suspended until further notice. Questions or inquiries for the Health Division can be sent to ISDHealth@boston.gov or call 617-635-5326 (https://www.boston.gov/news/tel:617-635-5326)

Housing Division
  • Long-Term Rental Housing Registration - To register or renew a registration your rental property, visit our Rental Registration Portal (https://www.boston.gov/departments/inspectional-services/how-register-rental-property)
  • Short-Term Rental Housing Registration - To register or renew your Short Term Rental registration, visit our Short-Term Rental Registration Portal (https://www.boston.gov/departments/inspectional-services/how-register-rental-property)
  • For Housing-related questions or assistance, you can call our office at 617-635-1010 (https://www.boston.gov/news/tel:617-635-1010) or send us an email at rentalprogram@boston.gov or shorttermrentals@boston.gov
Weights and Measures Division

Our Weights and Measures Sealers are conducting random verification inspections to ensure that consumers are being accurately charged. Questions or inquiries can be sent to ISDwm@boston.gov or call 617-635-5328 (https://www.boston.gov/news/tel:617-635-5328)

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