UMF|PerfectCLEAN Names Marie Ferguson of Element Orlando Universal Blvd as National Guest Room Attendant Excellence Award Recipient

NORTHBROOK, Ill., March 21, 2023 ~ UMF|PerfectCLEAN today announced that Marie Ferguson, a guest room attendant (GRA) at Element Orlando Universal Blvd, has been awarded the company's fourth annual National Guest Room Attendant (GRA) Excellence Award. The award was established to recognize the invaluable contributions of GRAs – hotel housekeepers – who ensure safe guest and employee environments in hotels and lodges across the country.

Chris Heaxt, General Manager of Element Orlando Universal Blvd, spoke highly of Marie's work ethic and dedication to her job. "Marie is an immigrant who joined my property through a contract labor company in early 2021," said Heaxt. "From day one, she has brought such a high level of energy and engagement to our housekeeping team. Marie has some of the lowest minutes per room, highest guest satisfaction ratings, and most trainees of any associate. A star player on our team, she loves talking with guests and ensuring they feel welcome and comfortable. She recently worked her way to become a U.S. citizen, and is now directly employed by Element Orlando Universal Blvd."

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Hotels are currently facing staffing shortages due to the pandemic; according to the latest survey from the American Hotel and Lodging Association (AHLA), 87% of hotels are understaffed with housekeeping being their biggest challenge at 43%. With travelers more focused than ever on cleanliness and sustainability, this puts even more pressure on hotel housekeeping departments.

George Clarke, CEO of UMF|PerfectCLEAN commented on Marie's achievement: "We are privileged to celebrate Marie for her dedication to ensuring a safe hotel environment during a year that presented its own unique industry challenges," said Clarke. "Marie's incredible results and positive attitude speak for themselves. The fact that she contributed so much to Element Orlando Universal Blvd while becoming a U.S. citizen made her stand out among our pool of talented GRA Award applicants."

As the 2022 GRA Award recipient, Marie will receive an all-expenses paid trip for two including airfare to a location of her choice within the 48 contiguous states as well as other awards for finalists and honorable mentions including gift cards ranging from $250-$500 as well as donations made by UMF|PerfectCLEAN to Giving is Love - Tenzin Topten's charity which helps communities around the world.

The video of Marie receiving her award can be viewed here ____

In conclusion, UMF|PerfectCLEAN is proud to recognize Marie Ferguson for her hard work in providing safe environments for guests and employees alike at Element Orlando Universal Blvd with their fourth annual National Guest Room Attendant Excellence Award.
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